Doing Better Business: unexpected package scam on the rise

SHREVEPORT, La.  — Finding an unexpected package on your doorstep may seem like a pleasant surprise, but consumer advocates say it could be a warning sign that your personal information has been compromised.

The Better Business Bureau is alerting consumers about a growing scam known as "brushing," a scheme in which scammers send items people never ordered and then use their names and addresses to post fake online reviews to boost product ratings and sales.

Jo Ann Deal, media and Scam Tracker specialist with the Better Business Bureau, said the scam is becoming increasingly common.

While the unsolicited packages may appear harmless, the bigger concern is how the sender obtained the recipient's personal information in the first place.

According to the BBB, scammers or dishonest online sellers often obtain names, addresses and other personal information from data breaches or information posted online. They then ship low-cost items to consumers and use the transaction to create fraudulent reviews under the recipient's identity.

The Federal Trade Commission says consumers who receive packages they did not order should take steps to protect themselves from possible identity theft.

Experts recommend changing passwords on online shopping accounts, especially if the package appears to have come from a major online marketplace. Consumers should also regularly monitor their credit reports for signs of suspicious activity.

The BBB says hundreds of reports have surfaced in recent weeks involving packages sent from a purported sender named "Dave Garza" or "Dave Garzaz." Many of the packages list a New York return address that does not appear to exist.

Consumers are also advised not to contact the sender. Experts warn that responding could provide scammers with an opportunity to collect additional personal information or attempt to steal money.

Anyone concerned their personal information may have been compromised can monitor their credit reports for free through AnnualCreditReport.com and report suspicious activity to the appropriate online marketplace or financial institution.

Consumer advocates say while receiving an unexpected package may seem like good luck, it could be a sign that someone is using your identity for fraudulent purposes.